Frequently Asked Questions
How Can I Order?
To order, you can use the website www.pinatelier.com, visit our workshop or contact us directly at 0536 572 87 42.
When Will My Order Be Ready?
Each product has a different production time and is shipped using the shipping method you choose after production is completed. Delivery time may vary depending on the shipping options you choose and your location. You can access the delivery time information for each product on the product introduction page or you can get detailed information about the delivery time of the product from our sales representatives.
When Does Production of Products Begin?
All PIN ATELIER products are produced specifically for you, so production begins after your order is received.
How Long Does the Production Process Take?
Production time is 3 to 6 weeks for current collections and 8 to 12 weeks for Limited Editions and Special Collections. Delivery time is not included in these times.
Can I change the size, color and material of the products?
We can customize all our products in size, material and color. If you need special customization, please contact us and we will be happy to create a custom solution for you.
Are there Shipping Options?
We deliver our small size and weight products to you safely through our contracted cargo companies. For our large size products, we work with our reliable shipping partners to ensure a problem-free delivery. Our shipping costs may vary depending on the region to be delivered; therefore, please inquire in advance for your large size orders. In addition, if you wish, you can pick up all your products from our workshop with a shipping method that you will arrange yourself. In this case, PIN ATELIER does not assume any responsibility during the shipping phase.
Do you ship products outside of Türkiye?
PIN ATELIER sells products worldwide and we also assist you with shipping. We work closely with our shipping partners to minimize the negative impact of possible delays on our customers outside of Turkey.
Create a collection
Our products have been carefully selected to reflect a contemporary aesthetic, simply mix and match to create your unique environment.